Effective Date: 15 September 2026
This Return, Refund & Cancellation Policy applies to purchases made through Birla High Power / Birla Allchem Private Limited through birlahighpower.com or other authorised online ordering channels, unless a specific written quotation, purchase order, invoice, warranty document or product-specific term expressly states otherwise.
1. Returns — Defective Products Only
Birla High Power accepts returns only where a product is demonstrably defective, damaged before delivery, or materially different from the product ordered, subject to verification. We do not accept returns solely because of change of mind, incorrect selection, personal preference, or other non-defect reasons.
Because generators, agricultural equipment and related machinery are technical products, a return is not automatically approved merely because the product does not perform as expected. The customer may first be required to cooperate with remote troubleshooting, inspection, testing or an authorised service assessment.
2. Reporting Damage or Defect
The customer should inspect the package and product as soon as reasonably possible after delivery. Visible transit damage should be reported promptly, preferably within 48 hours of delivery, with photographs or video of the outer packaging, shipping label and product condition.
A suspected manufacturing defect should be reported as soon as reasonably possible after discovery and within the applicable warranty period, where the issue is covered by warranty.
3. Return Conditions
A return may be approved where Birla High Power determines that the product is defective, materially damaged before delivery, or incorrectly supplied. Where reasonably required, the customer must provide photographs, videos, serial/model information, invoice/order details and other information necessary for diagnosis.
Products must not be dismantled, modified, tampered with, improperly installed, operated contrary to the supplied instructions, or repaired by an unauthorised person where such action caused or contributed to the issue. Damage caused by misuse, negligence, unsuitable fuel, improper electrical connection, accident, unauthorised modification, normal wear and tear, or failure to follow operating/maintenance instructions is not treated as a manufacturing defect.
4. Return Method
If a return is approved, Birla High Power will provide instructions for the return, collection or inspection. Depending on the product, location and issue, the company may arrange collection, nominate a logistics method, or require the customer to return the product through an authorised method. Customers should not ship a product back without receiving return instructions.
5. Return Costs
Where Birla High Power confirms that the product is defective, incorrectly supplied, or damaged before delivery and the issue is attributable to Birla High Power or its authorised logistics arrangements, reasonable return/collection costs will be borne by Birla High Power, subject to verification.
Where a return is requested for a reason that is not covered by this Policy, or where the product is found not to be defective and the issue results from customer misuse, installation, operation or other customer-related circumstances, the company may decline the return and any applicable inspection, transportation or service charges may be payable by the customer.
6. Refunds
Where a refund is approved, the refund will ordinarily be issued to the original payment method used for the purchase. Refunds will be initiated after the returned product is received and/or the defect or other eligible reason has been verified, as applicable.
Birla High Power will normally initiate an approved refund within 7–10 business days after the refund decision is confirmed. The time taken for the amount to appear in the customer’s account may additionally depend on the bank, card issuer, payment gateway or other payment provider.
7. Replacement or Repair
Depending on the nature of the issue, product availability, warranty terms and applicable law, Birla High Power may first offer repair, replacement of a defective component, or replacement of the product before approving a refund. The appropriate remedy will be determined after technical assessment and in accordance with applicable law.
8. Order Cancellation
Customers may request cancellation within 2 hours of placing an order, provided the order has not already been dispatched or otherwise committed for fulfilment.
Cancellation requests after 2 hours may be accepted only if the order has not been dispatched and Birla High Power is able to cancel the order. Once an order has been dispatched, cancellation may not be available and the customer may be required to follow the applicable return process, if any.
9. Cancellation Refund
For an eligible cancellation accepted before dispatch, any approved refund will be made to the original payment method. The company will normally initiate the refund within 7–10 business days after cancellation is confirmed, subject to any applicable deductions that were expressly disclosed and permitted by law.
10. Warranty
Product warranty claims are governed by the warranty terms supplied with the relevant product and may be subject to inspection, installation requirements, maintenance requirements and exclusions. This Return and Refund Policy does not replace or extend any product warranty.
11. How to Request a Return, Refund or Cancellation
Please contact Birla High Power at info@birlahighpower.com and provide your name, order/invoice number, product model, serial number where applicable, date of purchase, reason for the request and supporting photographs/videos where relevant.
12. Contact
Birla Allchem Private Limited / Birla High Power
Industry House, 6th Floor, 159 Churchgate Reclamation, Mumbai – 400020, Maharashtra, India
Email: info@birlahighpower.com
Website: https://birlahighpower.com